2013年5月23日 星期四

The second purpose of the manila file is a booking checklist



This could, Anne pointed out, be simply logged on a computer. But she feels there is value in asking staff to handwrite the hours they devote to a file.travel xinjiangThe second purpose of the manila file is a booking checklist. travel to xinjiang This should be a no-brainer, but you might be surprised at the number of agencies that still don't have one. Anne's is quite detailed and includes such items as "Do we have a copy of the picture page of the passport on file?" Or "Has a midtrip call or gift been scheduled?" Or "Personal follow-up call on return."Every aspect of the trip, every planning procedure is included in the checklist, and Anne feels this "goes a long way toward maximizing our service while avoiding mistakes."There are fees involved in McCabe's services. There is a $250 nonrefundable "Plan to Go" fee. Most agents do that. But Anne's technique is to send the client a credit card authorization form before work begins on a file. Anne takes it a step further by charging upfront fees for cruises and escorted tours because, increasingly, brochure programs require customization.

"Professionals just don't allow people to waste their time," Anne pointed out.She explained that she has one outside consultant who produced $4 million in sales last year and several who produced in the range of $3 million each. She can't afford to have them wasting their time without policies in place that will ensure yield that is sustainable.Meanwhile, the vast majority of travel sellers operate on the assumption that accurate time management and the use of billable hours is for real professionals, like attorneys or physicians. We travel folk just do our work "because we love it." More stuff sold equals more income, so sell it all. The more we sell, the more we make.Urumqitravel
It's all good.She bills guests who cancel up to $1,500 for professional services.This is Anne's take on how travel agencies ought to be managing their time.Her advice is sought after, and she always leaves her audience with at least five exciting ideas worth implementing.

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